Privacy Policy
Last updated: 14 September 2026
Sunshine Coast 4WD Centre (“SSC4WD”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, request a quote, make a booking, purchase products or services, or otherwise interact with us.
We operate in Australia and handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1. Information We Collect
We may collect personal information that you provide to us directly, including:
Your name
Business name
Email address
Phone number
Address or location
Vehicle make, model, year and registration details
Information about your vehicle and the services you require
Details provided when requesting a quote or booking a service
Payment and transaction information
Any other information you voluntarily provide when communicating with us
We may also collect information automatically when you use our website, including:
IP address
Browser and device information
Pages visited and website interactions
Approximate location information
Referral information, such as the website or advertising platform that brought you to our website
Cookies and similar technologies
Website usage and analytics information
2. How We Collect Information
We may collect personal information when you:
Complete an enquiry or contact form
Request a quote
Make a booking or appointment
Contact us by phone, email or other communication methods
Purchase products or services from us
Subscribe to marketing communications
Visit or interact with our website
Interact with our social media pages or advertisements
Provide information to us in person
We may also receive information from third-party services that help us operate our website, advertising, analytics, booking or payment systems.
3. Why We Collect and Use Personal Information
We may use your personal information for purposes including:
Responding to enquiries
Providing quotes
Scheduling and managing bookings
Providing vehicle servicing, repairs and other services
Communicating with you about your vehicle or requested services
Processing payments and transactions
Maintaining customer records
Providing customer support
Improving our products, services and website
Managing our business operations
Sending relevant marketing communications where permitted
Measuring and improving the effectiveness of our advertising
Preventing fraud, misuse or security incidents
Complying with legal and regulatory obligations
We will generally only use personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect.
4. Marketing and Advertising
We may use third-party advertising and marketing platforms, including Google and Meta, to promote our products and services.
These platforms may use cookies, pixels and similar technologies to help us:
Understand how visitors use our website
Measure advertising performance
Show relevant advertisements
Understand which advertising campaigns generate enquiries or sales
Reach people who have previously interacted with our website
Where required, we will obtain appropriate consent for the use of cookies or other tracking technologies.
You may be able to control or limit personalised advertising through the settings provided by the relevant advertising platform or through your browser.
5. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember information about your visit and understand how the website is being used.
We may use cookies for purposes such as:
Website functionality
Security
Analytics
Remembering preferences
Measuring advertising campaigns
Remarketing and advertising
You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
6. Third-Party Services
We may use third-party providers to help operate our business and website. These may include providers of:
Website hosting
Email and communication services
Payment processing
Booking and scheduling systems
Website analytics
Advertising and marketing
Website security
Customer relationship management
Online forms and enquiry systems
These providers may have access to personal information where reasonably necessary to provide their services to us.
We expect our service providers to handle personal information appropriately and in accordance with applicable privacy requirements.
7. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.
This may include:
Service providers and contractors
Website and IT providers
Payment providers
Booking providers
Advertising and analytics providers
Professional advisers
Government agencies or regulators where required by law
Other parties where you have given us permission to disclose the information
We do not sell your personal information.
8. Overseas Disclosure
Some third-party service providers we use may store or process information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy obligations.
9. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
Secure website connections
Password protection
Access controls
Website security measures
Regular software and security updates
Appropriate data handling procedures
However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of information transmitted to us electronically.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and customer records, or where we are required to retain it by law.
When information is no longer required, we may securely delete, destroy or de-identify it.
11. Accessing and Correcting Your Information
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details provided below.
We may need to verify your identity before providing access to or changing personal information.
12. Privacy Enquiries and Complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us.
We will investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Contact Us
Sunshine Coast 4WD Centre
Website: https://ssc4wd.com.au/
For privacy enquiries, please contact us through the contact details provided on our website.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or privacy obligations.
The updated version will be published on this page with the date it was last updated.
Sunshine Coast 4WD Centre
Sunshine Coast, Queensland, Australia